Privacy policy
— Privacy Policy —
How we collect, use, and protect your information.
Last updated: 30 April 2026
At R&R Brands, we take your privacy seriously. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store. Please read it carefully.
R&R Brands operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). R&R is powered by Shopify, which enables us to provide the Services to you.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you.
— Categories We May Collect —
- Contact details — your name, billing address, shipping address, phone number, and email address
- Financial information — credit/debit card details, payment account information, transaction details, form of payment, and payment confirmation
- Account information — username, password, security questions, preferences and settings
- Transaction information — items you view, add to your cart or wishlist, purchase, return, exchange or cancel
- Communications with us — information you include when contacting our support team
- Device information — your device, browser, network connection, IP address, and other unique identifiers
- Usage information — how and when you interact with or navigate the Services
How We Collect Your Information
We may collect personal information from the following sources:
- Directly from you — when you create an account, make a purchase, communicate with us, or otherwise provide us with your information
- Automatically through the Services — from your device when you visit our website or use our products, including via cookies and similar technologies
- From our service providers — when we engage them to enable certain technology, or when they collect or process your personal information on our behalf
- From our partners or other third parties
How We Use Your Personal Information
— To Provide & Improve the Services —
We use your personal information to fulfil our contract with you — processing payments, fulfilling orders, sending account notifications, managing returns and exchanges, enabling reviews, and creating a customised shopping experience including product recommendations.
— Marketing & Advertising —
To send marketing communications by email, text or post, and to show you relevant online advertisements based on items you've viewed or purchased and your activity on the Services.
— Security & Fraud Prevention —
To authenticate your account, provide a secure shopping experience, detect or investigate fraudulent or unsafe activity, and protect the integrity of our Services.
— Communicating with You —
To provide customer support, respond to your enquiries, and maintain our business relationship with you.
— Legal Reasons —
To comply with applicable law, respond to valid legal process or law enforcement requests, investigate or participate in litigation, and enforce our terms or policies.
— Account Security —
⚠ KEEP YOUR USERNAME AND PASSWORD SAFE — DO NOT SHARE THEM WITH ANYONE
How We Share Your Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- Shopify and other service providers — for IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping
- Business and marketing partners — to provide marketing services and personalised advertising. Our partners use your information in accordance with their own privacy notices
- With your consent or at your direction — for example, to ship you products or via your use of social media widgets and login integrations
- Within our corporate group — with our affiliates
- For legal or business reasons — including in connection with a merger, acquisition, or bankruptcy, to comply with legal obligations (such as subpoenas), or to enforce our terms and protect our rights and the rights of others
— Our Commitment —
We never sell your personal information for direct profit.
However, depending on where you live, certain data sharing for personalised advertising may qualify as a "sale" or "share" under applicable privacy laws. You can opt out at any time — see Your Rights and Choices below.
Cookies & Tracking
We and our service providers use cookies, pixels, and similar technologies to operate and personalise the Services, remember your preferences, analyse site traffic, and deliver relevant advertising. You can manage your cookie preferences through your browser settings or via the cookie banner displayed on our website.
If your browser sends a Global Privacy Control opt-out signal, we will automatically treat this as a request to opt out of the sale or sharing of personal data for the device and browser you're using. To learn more, visit globalprivacycontrol.org.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, along with data from other merchants and Shopify itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights.
To learn more about how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Websites & Links
The Services may include links to websites or platforms operated by third parties. If you follow these links, we encourage you to review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of these sites, or the accuracy, completeness, or reliability of information found on them. Inclusion of such links does not, by itself, imply our endorsement.
Information you share on public or semi-public venues — including third-party social platforms — may also be viewable by other users without limitation as to its use.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below to request its deletion.
As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms are defined in applicable law.
Security & Retention
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our agreements.
Your Rights & Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, and we may decline a request where permitted by law.
— Right to Access / Know —
Request access to the personal information we hold about you.
— Right to Delete —
Request that we delete personal information we maintain about you.
— Right to Correct —
Request that we correct inaccurate personal information.
— Right to Portability —
Receive a copy of your personal information and ask that we transfer it to a third party, in certain circumstances.
— Right to Opt Out of Sale or Sharing —
Depending on where you reside, you may have the right to opt out of the "sale" or "share" of your personal information for personalised advertising purposes.
— Communication Preferences —
Opt out of promotional emails at any time using the unsubscribe link in our emails. Note: even if you opt out, we may still send non-promotional messages relating to your account or orders.
— Additional Rights for UK & EEA Residents —
If you reside in the UK or European Economic Area, and subject to local law, you may also have the right to:
- Object to or restrict processing — ask us to stop or limit the processing of your personal information for certain purposes
- Withdraw consent — where we rely on consent to process your information, you may withdraw it at any time. This will not affect the lawfulness of any processing carried out before the withdrawal
To exercise any of these rights, please contact us using the details at the bottom of this page. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to verification.
— Our Promise —
WE WILL NOT DISCRIMINATE AGAINST YOU FOR EXERCISING YOUR PRIVACY RIGHTS
Complaints
If you have any complaints about how we process your personal information, please contact us first using the details below — we'll do our best to resolve the issue.
You also have the right to lodge a complaint with your local data protection authority:
UK residents: Information Commissioner's Office (ICO)
EEA residents: List of EU Data Protection Authorities
International Transfers
We may transfer, store, and process your personal information outside the country you live in.
If we transfer your personal information out of the United Kingdom or the European Economic Area, we will rely on recognised transfer mechanisms — such as the European Commission's Standard Contractual Clauses or equivalent UK contracts — unless the transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact Us
For any questions about our privacy practices, this Privacy Policy, or to exercise any of your rights, please contact us:
— Data Controller —
R&R Brands Ltd.
trading as R&R Brands
27 Old Gloucester Street
London · WC1N 3AX
United Kingdom
📞 +44 7988 527086
📧 info@rnrbrands.cloud
For the purpose of applicable data protection laws, R&R Brands Ltd. is the data controller of your personal information.
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